Contact The Willow Group
This page contains all the information you should need to contact The Willow Group, including our opening hours and how to contact our GP practices if you would like to share positive feedback or make a complaint.
Contact details
The telephone number for all Willow Group sites is 023 8231 1034
View our opening times below.
| Day of the week | Opening hours |
|---|---|
| Monday | 8.00am - 6.30pm |
| Tuesday | 8.00am - 6.30pm |
| Wednesday | 8.00am - 6.30pm |
| Thursday | 8.00am - 6.30pm |
| Friday | 8.00am - 6.30pm |
| Saturday | Closed |
| Sunday | Closed |
Our locations
We operate over five sites: Brune, Forton, Stoke Road, Waterside, and Gosport Medical Centres. All sites are close to public transport stops.
All sites have disabled access and, where clinics are held upstairs, a lift is available. Willow Group operates a no smoking policy.
For NHS administration purposes, Willow Group’s “main site” is Forton Medical Centre. When logging on to Online Services, you might see this address even if you usually use another of our sites. This does not affect how you use our services. As a registered patient of Willow Group, you may continue to use any of our sites as normal.
Telephone
023 8231 1034
Address
10 Rowner Road
Gosport
PO13 0EW
Bus routes
E1, E2, 11
Brune Medical Centre
Forton Medical Centre
Gosport Medical Centre
Telephone
Address
66-68 Stoke Road
Gosport
PO12 1PA
Bus routes
E1, E2, 9, 9A, 11, 5
Stoke Road Medical Centre
Telephone
Address
Mumby Road
Gosport
PO12 1BA
Bus route
11 (stops outside the surgery)
5, 9, 9A, E1, E2 (stop on North Cross Street a two minute walk away)
Waterside Medical Centre
Take the Friends and Family Test
We are always interested in your feedback. If you think we have done well, or we need to do something differently to improve our service, please click the link below to take you to the external survey. Feedback is anonymous.
Patient charter
Attending a busy GP surgery can be an anxious and worrying time for many people. We aim to make your time here as simple and as comfortable as possible.
The following should help to explain what you can expect from our staff, and what we, can expect from you.
- to treat you with respect and courtesy at all times
- to treat you as an individual, and to discuss with you the care and treatment we can provide
- to give you full information on the services we offer
- to give you the most appropriate care by suitably qualified staff
- to provide you with urgent care when you need it
- to refer you to a suitable consultant when necessary
- to give you access to your health records, subject to any limitations in the law
- to treat all staff and other patients with respect and courtesy at all times
- to tell us if you are unsure about the treatment we are offering you
- to keep your appointments and contact us if you cannot attend
- to ask for a home visit only when you are unable to attend the medical centre through illness or infirmity, and to request the visit before 10am, where possible
- to ask for an out of hours visit only when necessary
- to respect the premises
The care of your health is a partnership between you and the practice team. Success of that partnership depends on a number of factors. Following discussion you will receive the most appropriate care given by suitably quailified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you.
You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the best possible care within the resources available. In order for you to assist in this, we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to keep medical appointments and follow the medical advice given.
Very occasionally, a practice-patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove a patient from their list. This would generally only follow a warning letter that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.
Violent patients - zero tolerance
The NHS operates a zero tolerance policy with regard to violence and abuse, and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard staff and other patients and persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient's medical record the fact of the removal and circumstances leading to it.
Compliments, Concerns and Complaints
We constantly strive to provide an excellent, friendly and efficient service. We care for our patients and want to ensure they get the best health advice and treatment possible.
We always appreciate your feedback and are happy to hear from you whenever there is something you would like to bring to our attention. We realise that occasionally things do not go as smoothly as we would like and believe it is better we deal with issues as they arise so we encourage you to raise your concern with a member of staff or site manager promptly.
We operate a practice-based complaints procedure, part of the NHS system for dealing with complaints. Any member of staff will give you further information on this. Our Compliments Concerns and Complaints Patient Information Leaflet gives details of the procedure.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
If there is anything you want to tell us about: things we do well or could do more of, things we could improve, or maybe things we haven’t thought of and you’d like to see at Willow, please use the send a message to hiowicb-hsi.mywillowexperience@nhs.net or write to our patient experience team at:
The Primary Care Patient Experience Team
Forton Medical Centre
Whites Place
Gosport
PO12 3JP
Tel: 023 8231 1034