Contact The Willow Group
This page contains all the information you should need to contact The Willow Group, including our opening hours and how to contact our GP practices if you would like to share positive feedback or make a complaint.
Contact details
The telephone number for all Willow Group sites is 023 8231 1034
View our opening times below.
| Day of the week | Opening hours |
|---|---|
| Monday | 8.00am - 6.30pm |
| Tuesday | 8.00am - 6.30pm |
| Wednesday | 8.00am - 6.30pm |
| Thursday | 8.00am - 6.30pm |
| Friday | 8.00am - 6.30pm |
| Saturday | Closed |
| Sunday | Closed |
Our locations
We operate over four sites: Brune, Forton (incorporating our Same Day Access Service), Stoke Road and Waterside Medical Centres. All sites are close to public transport stops.
All sites have disabled access and, where clinics are held upstairs, a lift is available. Willow Group operates a no smoking policy.
For NHS administration purposes, Willow Group’s “main site” is Forton Medical Centre. When logging on to Online Services, you might see this address even if you usually use another of our sites. This does not affect how you use our services. As a registered patient of Willow Group, you may continue to use any of our sites as normal.
Telephone
023 8231 1034
Address
10 Rowner Road
Gosport
PO13 0EW
Bus routes
E1, E2
Brune Medical Centre
Forton Medical Centre
Gosport Medical Centre
Stoke Road Medical Centre
Waterside Medical Centre
Take the Friends and Family Test
We are always interested in your feedback. If you think we have done well, or we need to do something differently to improve our service, please click the link below to take you to the external survey. Feedback is anonymous.
Compliments, Concerns and Complaints
We constantly strive to provide an excellent, friendly and efficient service. We care for our patients and want to ensure they get the best health advice and treatment possible.
We always appreciate your feedback and are happy to hear from you whenever there is something you would like to bring to our attention. We realise that occasionally things do not go as smoothly as we would like and believe it is better we deal with issues as they arise so we encourage you to raise your concern with a member of staff or site manager promptly.
We operate a practice-based complaints procedure, part of the NHS system for dealing with complaints. Any member of staff will give you further information on this. Our Compliments Concerns and Complaints Patient Information Leaflet gives details of the procedure.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
If there is anything you want to tell us about: things we do well or could do more of, things we could improve, or maybe things we haven’t thought of and you’d like to see at Willow, please use the send a message to hiowicb-hsi.mywillowexperience@nhs.net or write to our patient experience team at
The Primary Care Patient Experience Team
Brune Medical Centre
10 Rowner Road
Rowner
Gosport
PO13 0EW
Tel: 023 8231 1034