The Carers and Patients Support Hub provides a friendly listening ear and support service where you can share your feedback.
The Support Hub is aimed at anyone who needs support in finding the right service for them, asking for advice or accessing signposting information. We will also be able to provide an additional platform to share your feedback to help support the Trust in making positive changes for the future.
The Support Hub will listen and respond to your feedback or queries, raising them with the most appropriate team, escalating where appropriate, or signposting to other services or organisations to best support you.
If you raise a concern with the Hub, the service will work alongside the Complaints Team if required, to ensure that a suitable resolution is reached.
The Support Hub has been co-produced with people who have been in contact with the Trust. They have shared their own experiences and views to help shape this service.
The Carers and Patients Suppport Hub is aimed at anyone needs support to find the right service for them. Ask for advice or signposting information, and we will be able provide an additional platform to share your feedback to support the Trust to make positive changes for the future, and build collaborative networks with the community.
The Support Hub aims to:
- Provide a confidential service when needed.
- Help resolve worries and problems that can be addressed immediately.
- Provide support and advice for anyone that needs help finding information relating to our services or third-party organisations.
- Identify gaps within services and feeding this back to the relevant areas.
- Work closely with the Complaints team when required.
- Work collaboratively with third-party organisations, community groups and others to build positive working relationships.
- Be visible and accessible to everyone that needs support from the Hub.
Contact us by:
- sending us an email at CarersandPatientsSupportHub@southernhealth.nhs.uk
- giving us a call on 023 8231 1206
- using our online form.
You can also write to us at Carers and Patients Support Hub, Sterne 7, Tatchbury Mount, Calmore, Southampton SO40 2RZ.