Our clinical operating model sets out the principles for how our services will work to achieve our ambition. It is based on evidence and best practice and feedback from our patients, families, carers and staff. The principles are:
- We will embed a culture and practice of continuous improvement, innovation and research to deliver high quality care.
- All decisions about care and treatment will benefit from both lived and learned experience. The term ‘lived experience’ describes people whose expertise is derived primarily through the lens of living with a condition or accessing any of the Trust's services, including as a family member or unpaid carer. ‘Learned experience’ is where a person’s expertise around a condition or service provision is learned through training and workplace experience.
- We will work with our health and care system partners, supporting people of all ages and helping people to stay physically and mentally healthy, with a greater emphasis on preventing ill-health.
- We will work alongside communities, collaborating effectively to wrap services around the needs of individuals and measure ourselves according to outcomes that matter.
- We will ensure that there is effective clinical and professional leadership, underpinned by a workforce equipped to deliver high quality care.
View the clinical operating model here - this was developed during the summer of 2024 after consultation with staff, patients, carers and local partner organisations.