Welcome to the Willow Group
Welcome to The Willow Group. We are five long-established Gosport GP practices joined into one organisation. We have a team of doctors, nurses, and other healthcare professionals supported by highly-trained admin staff. We all work to give our patients the best health care support for their needs. We have five sites in Gosport giving you choice about where you can access your primary health care. Willow Group is part of Hampshire and Isle of Wight Healthcare NHS Foundation Trust.
Choose an option below to find out how to make an appointment, get a prescription, view your medical record, or contact us.
The Willow Group
- phone: 023 9200 5450
- phone lines are open Monday to Friday, 8am to 6:30pm
- please call 111 on evenings, weekends, and bank holidays
- From Wednesday 1 October, we extended our online consultation provision from 8am to 6.30pm. This is in line with new NHS England guidance ​​​https://www.england.nhs.uk/long-read/online-consultations-frequently-asked-questions/
For urgent medical enquiries outside of our opening hours, please visit 111.nhs.uk or phone 111.
In an emergency situation, you can call 999 at any time.
The Gosport Urgent Treatment Centre at the War Memorial Hospital is also available 8am to 10pm every day to treat minor injuries and illnesses.
Remember to Choose Well to access the right medical service at the right time.
For self-help guidance, visit the Live Well guidance at NHS Choices.
We have our new patient charter which sets out what our patients can expect from us and how patients can support us. This can be found here: You and Your General Practice NHS England YYGP document
As we work together to make improvements there are a few things that you can do to help support us, these are:
- Be prepared: Before an appointment, think about writing down your symptoms, what you are worried about and what you want to talk about.
- Be on time: Being late for an appointment or being unavailable for a timed call-back can affect other patients.
- Cancel if needed: If you can’t go to your appointment, tell us as soon as you can, so we can offer it to someone else.
- Use the NHS App or website: If you’re confident using smart phones or computers, you can book or cancel appointments, order repeat prescriptions, and see your test results online. Or scan the QR code
- No Internet Access: If you have difficulty accessing the internet you can call or come into the surgery and our Care Navigators will help fill out the eConsult with you.
- Turn on notifications: If you use the NHS App, turn on notifications so we can contact you more easily. Please keep an eye out for messages.
- Order repeat medicines on time: Make sure you ask for repeat prescriptions on time, so you don’t run out, and only order what you need.
- Join the Patient Participation Group: we have a group of patients who offer feedback on the services we deliver.
If you have any questions, or any feedback regarding the practice please contact us on hiowicb-hsi.mywillowexperience@nhs.net