New patient charter
We have our new patient charter which sets out what our patients can expect from us and how patients can support us. This can be found here: You and Your General Practice NHS England YYGP document

As we work together to make improvements there are a few things that you can do to help support us, these are:

1. Be prepared: Before an appointment, think about writing down your symptoms, what you are worried about and what you want to talk about.
2. Be on time: Being late for an appointment or being unavailable for a timed call-back can affect other patients.
3. Cancel if needed: If you can’t go to your appointment, tell us as soon as you can, so we can offer it to someone else.
4. Use the NHS App or website: If you’re confident using smart phones or computers, you can book or cancel appointments, order repeat prescriptions, and see your test results online. Or scan the QR code 
5. No Internet Access: If you have difficulty accessing the internet you can call or come into the surgery and our Care Navigators will help fill out the eConsult with you.
6. Turn on notifications: If you use the NHS App, turn on notifications so we can contact you more easily.  Please keep an eye out for messages.
7. Order repeat medicines on time: Make sure you ask for repeat prescriptions on time, so you don’t run out, and only order what you need.
8. Join the Patient Participation Group: we have a group of patients who offer feedback on the services we deliver. Our website explains how you can join Shakespeare Road Medical Practice: PPG joiner form :: Hampshire and Isle of Wight NHS Foundation Trust

If you have any questions, or any feedback regarding the practice please contact us on hiowicb-hsi.srmp@nhs.net